FAQs

Consultations – Bulk Billing 

All Clinic visits for routine consultations are bulk billed. If you hold a current health care or pension card please show it to the reception staff on arrival for each visit. TAC and Workcover accounts are charged to the patient on the day if they have not yet received a claim number. Some services will attract an additional charge depending on the procedure. Other services such as pre-employment and insurance medicals do not have a Medicare rebate and have a GST charge.  

Appointments 

We prefer patients to book specific appointment times.  If appointments are required for two family members we prefer to book two consecutive appointments. If you feel you may require more time with the doctor please book a longer appointment. Longer consultations will be needed for medical reports eg Pre-Employment Medicals – please check with the receptionist. Emergency cases are treated as quickly as possibly depending on the urgency. We try to keep waiting time to a minimum, however, delays do occur from time to time and preference is given to those with appointments. If you are unable to attend your appointment, please cancel at least one hour prior to the appointment time.

Privacy

In line with the National Privacy Principles- Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Reminders and Recalls

Patients are offered this service for various follow up appointment eg: pap smears. If you don’t want to be on a recall system, please advise receptionist or nurse. The practice participates in national/state or territory reminder systems/registers (subject to informed patient consent)

Patient Feedback

We care about the quality of the service we provide. If you wish to make any suggestions or criticism please discuss them with your doctor or the reception staff. If you prefer you can contact the Health Services Commissioner on 1800 136 066 or 03 8601 5200.

Billing

Clinic visits are bulk billed. If you have a current health care card or pension card please present it to the receptionist along with your Medicare card when you arrive for each visit. TAC and workcover accounts are charged to the patient on the day if they have not yet received a claim number. Other services such as pre-employment and insurance medical do not have Medicare rebate and are charged and attract a GST charge.

Computerised Medical Records

The Clinic uses Medical Director for paperless computerised medical records and will be moving to utilise the PCEHR – personal national electronic health record system.

Choose your Doctor

You are encouraged to say which doctor you prefer to be booked in with, and we endeavour to ensure continuity of care with appointments with the same doctor, whenever possible.

Test Results

All tests are examined by the referring doctor. However, you are advised to come in if you wish to discuss your results. The clinic will contact you if the doctor feels that the test results need further action. Patients should be seen by the doctor who ordered the test to ensure continuity of care.

Phone Calls   

If you call wanting to speak to a doctor, your call might not be taken straight away unless it is an emergency. The receptionist will usually take a message and the doctor will call you back as soon as possible.

 Locum Services

After hours medical service is provided by the Australian Locum Medical Service by either phoning the clinic or calling 132660